Advanced Conflict Resolution Skills


This Advanced Conflict Resolution Skills course will expand students' understanding of negotiation, contrasting difference styles of negotiation and conflict resolution, and their potential impact on both the outcomes and relationships. Instructors will also help participants understand different styles of responding to conflict and how that affects outcomes and relationships. The course will build on earlier courses in the Conflict Resolution series by integrating an understanding of negotiation into an understanding of mediation, allowing participants to gain a broader range of conflict resolution skills. Other aspects of the course include helping participants obtain insights about how to deal with difficult people, how to plan for negotiation and a negotiation process, and how to apply conflict resolution skills to a wide range of contexts.

Discover collaborative methods and techniques for consensus building, negotiation and resolving complex conflicts. Learn to find mutually agreeable solutions to challenging situations so projects and programs can move forward. Gain leadership skills to address tough conflict and negotiation settings.

Academic Units
Section Number
Instruction Method
Online class

Section Notes

This is an online, remote learning course, which consists of content and curriculum that is taught with pre-recorded and real time lectures, in addition to a real-time Q&A session with the instructors. Pre-recorded lectures and live sessions are accessed via our Canvas learning system and Zoom. Details regarding login information and dates of live sessions will be emailed out prior to the course start date. In the classroom environment this is the equivalent of a three-day course.

This course will be available on Canvas, our online learning platform, from May 1-19, 2023. Live meetings will be held on the following schedule:

  • Tuesday, May 2 from 09:00 AM PDT - 10:00 AM PDT
  • Thursday, May 4 from 09:00 AM PDT - 10:00 AM PDT
  • Tuesday May 9 from 09:00 AM PDT - 10:00 AM PDT
  • Thursday, May 11  from 09:00 AM PDT - 10:00 AM PDT
  • Tuesday, May 16 from 09:00 AM PDT - 10:00 AM PDT
  • Thursday May 18 from 09:00 AM PDT - 10:00 AM PDT

This course has one required textbook: Getting to Yes: Negotiating Agreement Without Giving In, by Roger Fisher, William Ury, and Bruce Patton (3rd edition preferred). Please contact the course representative with any questions.

Enrollment Policies

Drop requests (withdraw with a refund) will be approved, less a $30 processing fee, if the request is received seven calendar days before the course begins. Click here to view complete enrollment policy information including details on withdrawals and transfers.


Info Session Discount

Attendees of UC Davis Continuing and Professional Education Information Sessions may be eligible for $100 discount on a class by entering the Coupon Code provided at the Information Session.  Contact UC Davis Continuing and Professional Education Student Services office, at (800) 752-0881, if you have questions about this discount.