Online

Living and working in a socially distanced environment has forced many of us to adopt a completely new form of communication as we connect, collaborate and socialize virtually. Video calls and other manners of virtual communication have quickly become mainstream, resulting in the development of new protocols and norms in how we interact with each other. An unfamiliarity with the medium, and the inherent barrier placed between people in this format, can sometimes lead to unusual or awkward interactions, misunderstandings and disagreements.

In this course designed for managers, HR professionals, teachers, medical providers, mental health professionals and anyone else who often has to engage with others in a remote format, you’ll learn techniques and best practices for virtual communication. Through lecture, group discussion and role-playing practice, instructor Renée Mayne will teach you effective tools and resources for analyzing and resolving misunderstandings and disputes that may arise more commonly in a virtual or other socially distanced setting. By the end of this course, you will possess the skills necessary to manage your emotions, assess other’s reactions and implement de-escalation techniques that will help remove the virtual barrier and result in better personal interactions.

Learning Outcomes

  • Manage your emotions and reactions when engaging with others virtually
  • Evaluate the sources of a person's emotions and reactions when misunderstandings arise
  • Apply a range of techniques to soften and resolve disputes that arise in the virtual setting
  • Employ methods to rebuild trust
  • Practice behaviors and formulate a vocabulary that deepens mutual understanding

Skills Gained

  • Conflict resolution
  • Communication
CEUs
0.6
Section Number
203CRP106
Instruction Method
Online class

Section Notes

This is an online, remote learning course, which consists of content and curriculum that is taught with pre-recorded and real time lectures, in addition to a real-time Q&A session with the instructors. Pre-recorded lectures and live sessions are accessed via our Canvas learning system and Zoom. Details regarding login information will be emailed out prior to the course start date.

This course will be available on Canvas on Thursday, January 14, 2021. Live Zoom meeting times are TBD.

Enrollment Policies

Drop requests (withdraw with a refund) will be approved, less a $30 processing fee, if the request is received seven calendar days before the course begins. Click here to view complete enrollment policy information including details on withdrawals and transfers.

Technical Requirements

Please view the technological requirements for online learning to ensure your success in this course: https://cpe.ucdavis.edu/areas-study/online-programs/technical-requirements

Discounts

CAAA Member Discount

Current members of Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.

CAAA Member Discount

Current members of the Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee.  If you don't have your association discount code contact UC Davis Extension Student Services at (800) 752-0881.

CAAA Member Discount

Current members of the Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee. If you don't have your association discount code contact UC Davis Continuing and Professional Education Student Services at (800) 752-0881.

CAAA Member Discount

Current members of Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.

Group Discount

Groups of three or more, enrolled at the same time with a single payment method may receive a 10% discount on each enrollment.  Contact UC Davis Continuing and Professional Education Student Services office to enroll your group: (530) 757-8777.

Early Enroll Discount

Enroll 14 days before the course start date to save 10% on the course fee.

BIA

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Continuing and Professional Education at (800) 752-0881.

APA

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Continuing and Professional Education Student Services at (800) 752-0881.

ASLA

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.

CAAA Member Discount

Current members of Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.

CAAA Member Discount

Current members of the Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee.  If you don't have your association discount code contact UC Davis Extension Student Services at (800) 752-0881.

CAAA Member Discount

Current members of the Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee.  If you don't have your association discount code contact UC Davis Extension Student Services at (800) 752-0881.

AEP

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Continuing and Professional Education Student Services at (800) 752-0881.

BIA

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.

ASLA

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.

APA

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.

AEP

Members can receive 10% discount on the course fee by entering the Coupon Code.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.

CAAA Member Discount

Current members of the Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee.  If you don't have your discount code from your association please contact UC Davis Extension Student Services at (800) 752-0881.

CAAA Member Discount

Current members of Cal Aggie Alumni Association and other UC alumni associations receive $50 off the course fee.  If you don’t have your association discount code, contact UC Davis Extension Student Services at (800) 752-0881.