Be a Source of Mediation in Your Organization

Learn skills to resolve conflicts


Learn about the latest methods and practices in facilitation and mediation to solve conflicts in the workplace and elsewhere. Take individual courses, earn the Professional Concentration in Conflict Resolution, or create a customized training experience for your organization.

Managing interpersonal relationships and conflict in a healthy and productive manner is achievable. Gain the skills you need to apply these to any workplace and your own life.

Try out our online learning experience with a free sample lesson in conflict resolution.

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Pictures of Points meeting

How Will The Program Benefit Me?

What You'll Learn

  • Theory and techniques for mediating conflicts
  • Facilitation skills for conducting successful group meetings
  • Strategies for minimizing conflict in difficult situations
  • Techniques for joint fact-finding and interest-based negotiations

What You'll Get

  • UC-quality education
  • Expert instructors who are leading practitioners as conflict resolution professionals
  • Unique networking opportunities with instructors and fellow students that can help advance your career