Difficult Conversations

Learn strategies to minimize and avoid misunderstandings in conversation. In this course, based upon the book by the same title, explore the intricate and complex dynamics of conversations, including both "why" and "how" people misunderstand each other (whether spoken, written or electronic). Discuss current research in neuroscience that explains why people miscommunicate—based upon evidence of the evolution of the human brain; and, find out how the human brain/mind processes language.
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