Communication Skills at Work

Identify your personal communication style and its impact when working with others. Communication is the most important skill of a successful supervisor/manager. It’s not just the ability to handle the technical aspects of the job, nor the willingness to work hard that count, but also the ability to transmit information, ideas and enthusiasm to others. Focus on knowing how to listen and talk, and learn to establish rapport with people. Examine guidelines for effective communication, as well as nonverbal cues and tone. Improve your ability to provide constructive feedback and become a more active listener. Before leaving class, you will formulate your own personal action plan.

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