Differences and disagreements between individuals can intensify and negatively impact entire work groups within an organization. Human resource managers spend up to 60 percent of their time dealing with employee disputes, according to a recent article on careerbuilder.com.
Develop the skills to effectively and efficiently resolve these kinds of disputes by understanding the underlying causes of workplace conflict. Learn to distinguish between functional and dysfunctional workplace conflicts, and determine how to effectively manage them. Become skilled at recognizing the stages of conflict, identifying effective method of intervention and successfully accomplishing the interventions.