Quarter Academic Credit

The mediation process presents complex challenges for mediators and participants. Mediators must have the ability to guide complex processes and assist parties in conflict to arrive at mutually agreeable solutions. Gain an understanding of the stages of mediation: case development, convening, setting an agenda, consensus building, issue-framing and prioritizing.

Learn the communication skills required for successful mediation. Explore different mediation models and examine ethical considerations. Whether you are a seasoned mediator looking to strengthen your skills, or you are new to the field and want to develop a solid foundation in mediation processes, acquire the knowledge to better understand the complexities involved in professional mediation.

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