Fundamental Conflict Resolution Skills

Practice facilitation and mediation skills and techniques required for successful individual, group and team meetings. Learn strategies to minimize and address conflict in difficult conversations and with difficult people. Explore tools to assess and engage diverse community interests and participants in a meaningful and productive way. Fundamental Conflict Resolution Skills builds upon curriculum learned in the Introduction to Conflict Resolution class, but participation in that class is not a prerequisite to taking this course.
Academic Units
Section Number
Instruction Method
Online class

Association Credits

American Planning Assoc (AICP)
19.50 AICP hours

Section Notes

This is an online, remote learning course, which consists of content and curriculum that is taught with pre-recorded and real time lectures, in addition to real-time lecture/Q&A sessions with the instructors. Pre-recorded lectures and live sessions are accessed via our Canvas learning system and Zoom. 

This course is open February 13 – March 10, with live sessions on February 16 2:00-4:00 PM PST and March 10 2:00-4:00 PM PST. 

Attendance of the live sessions is mandatory to receive credit for this course.

Participants should expect to spend roughly twenty-one (21) hours working on the class between 2/13/2023 - 3/10/2023.

We allow registration through 12:00 PM PST (noon) on the first day of the course. We cannot extend course access beyond 11:59 PM on 3/10, so students pursuing a late enrollment acknowledge that they will have less time to complete the materials. Please contact the course representative with any questions.

Enrollment Policies

Drop requests (withdraw with a refund) will be approved, less a $30 processing fee, if the request is received seven calendar days before the course begins. Click here to view complete enrollment policy information including details on withdrawals and transfers.