Fundamental Conflict Resolution Skills

Online

Practice facilitation and mediation skills and techniques required for successful individual, group and team meetings. Learn strategies to minimize and address conflict in difficult conversations and with difficult people. Explore tools to assess and engage diverse community interests and participants in a meaningful and productive way. Fundamental Conflict Resolution Skills builds upon curriculum learned in the Introduction to Conflict Resolution class, but participation in that class is not a prerequisite to taking this course.

Course Format and Pacing
This is an online remote learning course delivered through UC Davis CPE’s learning management system, Canvas, with supplemental live sessions hosted on Zoom. The course consists of approximately 20 hours of content, combining pre-recorded lectures with a mandatory live Zoom session led by the instructor(s).

Academic Units
2
Section Number
253LAN602
Instruction Method
Online class

Association Credits

American Planning Assoc (AICP)
19.50 AICP hours

Section Notes

Access to your course in Canvas will be available 7 days before the course start date. Please note that course start and end dates, as well as live sessions (if applicable), are subject to change.

Enrollment Policies

Drop requests (withdraw with a refund) will be approved, less a $30 processing fee, if the request is received before the refund deadline. Click here to view complete enrollment policy information including details on withdrawals and transfers.  
 
Refund Deadline: 2/16/2026. Refunds and/or enrollment transfers will not be approved after this date.   
 
Students enrolling after the first day of class are expected to reach out to their instructor to make sure they receive all content and are on track with the course. 

Technical Requirements

To ensure your success in this course, please review our technical requirements page at online learning.

Discounts

CAAA Member Discount

Current members of the Cal Aggie Alumni Association (CAAA) and other UC alumni associations receive 10% off the course fee of one course per quarter, not to exceed $100. If you don't have your discount code, contact CAAA at alumni@ucdavis.edu to request it.