Practice facilitation and mediation skills and techniques required for successful individual, group and team meetings. Learn strategies to minimize and address conflict in difficult conversations and with difficult people. Explore tools to assess and engage diverse community interests and participants in a meaningful and productive way. Fundamental Conflict Resolution Skills builds upon curriculum learned in the Introduction to Conflict Resolution class, but participation in that class is not a prerequisite to taking this course.
Course Format and Pacing
This is an online remote learning course delivered through UC Davis CPE’s learning management system, Canvas, with supplemental live sessions hosted on Zoom. The course consists of approximately 20 hours of content, combining pre-recorded lectures with a mandatory live Zoom session led by the instructor(s).